Refund & Cancellation Policy
Clear Lot Bros — Junk Removal & Hauling
At Clear Lot Bros, we value our customers' time and appreciate the same consideration in return. We reserve time for each scheduled appointment to provide dependable, personalized service.
Appointment Cancellations
Customers may cancel or reschedule an appointment at no charge by providing at least 24 hours' notice before their scheduled service. Cancellations made less than 24 hours before an appointment may be subject to a cancellation fee if one was clearly disclosed and agreed upon when booking.
Rescheduling
We understand that plans can change. If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate your request based on availability.
Refunds
If a customer has paid in advance and cancels within the required notice period, they may request a refund of the amount paid for services not performed.
Once junk removal services have been completed, refund requests will be reviewed individually based on the circumstances.
Service Concerns
Customer satisfaction matters to us. If you have a concern about a completed job, please contact us so we can review the situation and work toward a fair resolution.
Contact Us
For cancellations, rescheduling, refunds, or questions about this policy, please call or text:
Clear Lot Bros
Phone: (210) 920-4460
Website: clearlotbros.com